CUSTOMER SERVICE SPECIALIST
We are looking for a customer service specialist based in our HQ with the experience and drive to deliver outstanding quality. Do you have the experience of providing exceptional customer experience? Phone based customer service role? Working in a fast-paced environment? Working in a team all working together as one? Then this role is for you!
Brentford, Greater London
Salary: £21,000 pa + Performance based bonus
Working hours: 8 hour shifts 4 and/or 2 off basis (8am to 5pm, 10am to 7pm and 12pm to 9pm).
Holidays: 28 days. This includes bank holidays
Our Mission: to provide world class customer experience to our customers. We are rapidly expanding our UK operation, with one new customer every 30 minutes! We need driven and enthusiastic individuals who are passionate about customer service ready to answer our customers questions – whatever they may be and provide first call resolution. Helping your team mates as well as your customers, passing on key information about our Smart Alarms, you will oversee every aspect of our customer service offering complete interactions and be able to deliver information and empathy through your interactions, and remain motivated to service all your customer’s needs.
As a customer advisor you must be enthusiastic and professional, who can set the standard and inspire it in others. You will be in a dynamic team who will all be working together to drive delivery of quality and continuously improve the service we are providing. You will report in to the Customer Service team, within the Operations department.
What you will be doing
What we’re looking for