Administration

Brentford, Greater London, England

£21,000/Annual

BOOKING AGENT - INSTALLATIONS

Brentford, Greater London

Full-time

Salary: £21,000 pa + generous commission

Working hours: Typically40 hours per week (Monday to Friday: 9am to 6pm) with flexibility required around month end to meet deadlines.

Holidays: 28 days including bank holidays.

 
About Us

Verisure is the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America with +30 years in the market, +3M customers and +16,000 employees. Our UK office is the perfect mix of start-up energy, high growth excitement and private equity backed support. You will work with passionate managers and dedicated team members. Our staff describe the company as “very flexible, loyal and understandable management. A lot of opportunities to realize and prove yourself. Wonderful team to work with.”

Duties & Responsibilities

  • Handling customer’s calls asking to schedule installation appointments
  • Answering internal calls to help schedule emergency installations
  • Using in-house software and tools to gain booking information
  • Dealing with / processing inbound and outbound booking enquiries

Required

  • High Microsoft Office proficiency is a must (especially Excel)
  • Proactive and takes complete ownership of workload
  • High attention to detail avoiding mistakes and learning quickly
  • Able to work under pressure and manage tasks simultaneously
  • Flexible with changes as the business grows
  • Effective and polite communicator
  • Team player
  • 1-year experience in customer service or related field preferred but not compulsory

Benefits

  • 28 days holiday (including bank holiday) increasing to 30 (incl. bank holidays) after a year’s service
  • Private health care
  • Pension Scheme
  • Perk box discounts
  • Employee alarm discount programme after completion of probation period
  • A great team environment to work in
  • The opportunity to work for an innovative company in home security solutions
  • A chance to grow with our company and develop your career

ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL

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