Our Induction Programme helps you understand the systems and procedures we use, but most importantly, it gives us the chance to introduce you to the team and help you settle into your new environment.
Throughout your training you will have quizzes and short tests which allow your trainer to understand the level that you’re at, so we can tailor the programme to your needs.
We aim to help you understand your new role and what is expected of you. We will introduce you to our HR policies and give you an overview of Verisure’s history, as well as our vision for the future. You will also meet your line manager and colleagues so you’ll have some friendly faces to welcome you.
This week will be spent mostly in the classroom, where you’ll have in-depth sessions led by our experienced trainers. You’ll learn all about Verisure’s state-of-the-art alarm system, and be taught how to use our platforms, handle alarms, and deal with customer queries.
Your second week is all about on-the-job learning. By shadowing your experienced colleagues, you will gain a deeper understanding of your role, as well as getting to know our products, services and customers.
Our ‘Field Day’ gives you the opportunity to spend a day with our Field Trainer/Technicians, learning how we interact with customers in their premises, and how we provide an excellent service for them.
We believe learning doesn’t need to be boring, so we’ve incorporated some game-based training sessions too – our ‘Enhancing Customer Experience’ board game is a firm favourite with our new team members!